Frequently Asked Questions

Why should I shop online?

We offer great discounts and offers to bring you true value for your money – right in the comfort of your home! You will find all the relevant information available here to help you shop Online.

How long have you been in the business?

We have been serving our customers through the traditional channels for almost a decade. Now, we are bringing the assurance of the same quality and service to our Online Store.

How long will my order take?

An order once processed will be delivered in 21-23 days. Please note that this time frame may vary depending on the type of product, the stock status as well as your location. We ensure delivery within 4 weeks of confirmation of payment. You will be provided with a tracking number once your order has been shipped (on your registered email address).

Can I return an item?

We do not accept returns as we make the product after receiving the order and check it as per our quality guidelines before dispatch. We advise you to check the dimensions of your entrance/space before buying so that there is no issue while getting the product inside.

Will I get any written confirmation for my order?

Yes. You will certainly receive an email confirmation immediately once you make the payment, which will give you complete information about the product details and the estimated delivery time.

Do the furniture prices include delivery charges?

All furniture available for shopping online on www.diy.in are delivered to your Door Step/Destination of your choice, duly insured, anywhere in India by our logistics partner. The prices are inclusive of delivery charges, as well as installation and taxes.

Are the website prices inclusive of all taxes?

Yes. There are no hidden costs.

Can I cancel my order?

Your order shall be processed within 3 working days from confirmation of payment. Once processed, an order cannot be cancelled. If you cancel your order within 72 hours of payment, you need to send us an email informing us about the same and you shall receive a voucher of the balance amount after a deduction of 3% processing fee. Email can be sent at: support@ediy.in

How do your prices compare to others?

We are market leaders in our field of furniture and the furniture available online is most competitively priced and this will reflect in the savings you will make when purchasing our products.

Do you sell custom made and custom designed furniture?

Yes we do on a case-to-case basis. Please contact us at info@ediy.in for more details.

What happens if I am out when you deliver?

As all deliveries have to be signed for, we will be unable to leave your furniture and it will be returned back to the distribution center of our Logistics partner. You will then be contacted on phone to schedule a further delivery date.

Who shall install my furniture and pay for the installation charges?

Our prices are inclusive of installation charges and you don’t have to pay anything extra, however some furniture items come pre-assembled and do not require any installation.

Will the furniture fit?

All widths and diagonal depths should be less than the entryway dimensions. Check the diagonal depth on upholstery by placing a straight tape measure from the back of the frame to the front of the arm. If it was easy to get your existing furniture in, compare the measurements with the model you want to replace it with. When ordering a wall display unit, measure the wall you wish to place it against from floor to ceiling. The diagonal height should be less than the entryway. Measure the width and height of all doorways, hallways, and stairways, including banisters and turns, and don’t forget about obstacles such as wall and ceiling lights.

How to measure furniture?

You need to know exactly where you want the furniture to be, and whether it will fit. Start by taking the following measurements: Measure the surface area of the space where you want to put the furniture. Make a rough sketch with a note of the dimensions. Measure the width, height, and depth of the model you want to order.

How should my furniture be placed?

When furnishing any room, consider the largest piece first: the sofa in the living room, the dining table in the dining area, the bed in the bedroom. Your furniture should be arranged in a way pleasing to the eye, comfortable to use and convenient to move around. Before placing an order, please take a close look at all the access areas in your home, from the first entry doorway through to your selected room.